Last updated: 17 September 2026
Refund Policy
We want you to be happy with your artwork. This policy does not affect your statutory rights.
Cancelling an online order
For an eligible original artwork purchased online, you can tell us that you wish to cancel within 14 days after delivery. You then have a further 14 days to return it. Please contact us before sending anything so we can provide safe return instructions.
Condition and return delivery
Artwork must be returned securely packaged and in the condition received. You are responsible for the return delivery cost unless the artwork is faulty, damaged on arrival, or not as described. We strongly recommend an insured, tracked service suitable for original art.
Damaged or incorrect orders
If an artwork arrives damaged or the wrong item is delivered, contact us promptly with photographs of the artwork and packaging so we can help. Do not dispose of the packaging until the issue is resolved.
Commissions
Commissioned or clearly personalised artwork is bespoke. A 25% non-refundable deposit is required to commence work and reserve canvas materials. Because commissioned pieces are custom-made to your specification, they are not eligible for statutory cooling-off cancellation once work has begun or upon completion.
Contact
Email lanaevans@outlook.com with your name, order details and the reason for contacting us.