Last updated: 17 September 2026
Refund Policy
We want you to be happy with your artwork. This policy does not affect your statutory rights.
Cancelling an online order
For an eligible original artwork purchased online, you can tell us that you wish to cancel within 14 days after delivery. You then have a further 14 days to return it. Please contact us before sending anything so we can provide safe return instructions.
Condition and return delivery
Artwork must be returned securely packaged and in the condition received. You are responsible for the return delivery cost unless the artwork is faulty, damaged on arrival, or not as described. We strongly recommend an insured, tracked service suitable for original art.
Damaged or incorrect orders
If an artwork arrives damaged or the wrong item is delivered, contact us promptly with photographs of the artwork and packaging so we can help. Do not dispose of the packaging until the issue is resolved.
Commissions
Commissioned or clearly personalised artwork may not have the same cancellation right once work has begun, where the law permits. The applicable terms will be agreed before a commission starts.
Contact
Email lanaevans@outlook.com with your name, order details and the reason for contacting us.